How to Identify Contacts who Click Through Emails to Your Site from Email Sequencers

With the right setup, ServiceBell can identify contacts (name, company, email) who click through email campaigns.

Email clickthrough identification at contact-level relies on a unique link query parameters per email recipient. Below is a set of steps to configure your ServiceBell instance to recognize individuals by their email.

1. Add this code to your site in addition to the installation code you already installed: https://gist.github.com/dternyak/133905871ef03b5a4d4cb47910039ee3

2. Build a reference table of email and base64-encoded query parameters attached to the clickthrough URL. This can be done in a Google Sheet, but is easiest to automate in Clay, especially if you use a sequencer that integrates with Clay.

   1. The one column you must encode is the email as “sbec”

   2. You can optionally encode firstname as “sbfn”, lastname as “sbln”, and company name as “sbcn”

   3. Example query string:https://servicebell.com?sbec=ZXZhbkBzZXJ2aWNlYmVsbC5jb20=&sbfn=RXZhbg==&sbln=RHVubg==&sbcn=U2VydmljZUJlbGw=

   4. See this sheet for reference: https://docs.google.com/spreadsheets/d/19Ngik_bhK-OdBjrv618RevMR_XKUlwsIP0kZ43JYH7Q/edit?usp=sharing

3. Integrate the table from Clay or Sheets into your campaign, so that the hyperlinked text includes the encoded data.

4. ServiceBell will pick up the clickthrough and display alerts and contact information accordingly.

For reference, below is the Python code to encode an email. You can build this as a column in Clay.

import base64

# String to encode
data = "[email protected]"

# Encode the string to bytes
encoded_bytes = base64.b64encode(data.encode('utf-8'))

# Convert bytes to string
encoded_string = encoded_bytes.decode('utf-8')

print(encoded_string)