Microsoft Teams

Receive ServiceBell notifications in any Teams channel.
ServiceBell integration with Teams will post messages to channels you specify each time a visitor requests help, triggers an alert or books a meeting. Messages will include quick links to view the visitor's session or start a call.

Creating Incoming Webhooks

ServiceBell uses the webhooks connector to send messages to a Teams channel. You will first need to set up incoming webhooks for each channel you want to receive notifications in. There are 3 types of notifications (dials, alerts, meetings) and you can set a separate channel for each, or use the same channel for all of them.
For each channel you want to receive notifications follow these instructions. Make sure to keep the webhook url from the final step handy, you will need it in the next step.

Installing the Teams Integration

Go to the integrations page in your ServiceBell settings, find the Teams card, and click the toggle to enable it. You will be prompted to input the webhook urls for each of the notification types. You may use the same webhook url for multiple notifications. For example, if you wanted all notification to go to the same channel you would paste in the the same webhook url for all three.