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Microsoft Teams

Receive ServiceBell notifications in any Teams channel.
ServiceBell integration with Teams will post messages to channels you specify each time a visitor requests help, triggers an alert or books a meeting. Messages will include quick links to view the visitor's session or start a call.

Creating Incoming Webhooks

ServiceBell uses the webhooks connector to send messages to a Teams channel. You will first need to set up incoming webhooks for each channel you want to receive notifications in. There are 4 types of notifications (dials, alerts, meetings, chats) and you can set a separate channel for each, or use the same channel for all of them. If you want to set up advanced rule-based message routing, check the Notification Routing section below.
For each channel you want to receive notifications follow these instructions. Make sure to keep the webhook url from the final step handy, you will need it in the next step.

Installing the Teams Integration

Go to the integrations page in your ServiceBell settings, find the Teams card, and click the toggle to enable it. You will be prompted to input the webhook urls for each of the notification types. You may use the same webhook url for multiple notifications. For example, if you wanted all notification to go to the same channel you would paste in the the same webhook url for all three.

Notification Routing

ServiceBell allows you to set up rule-based notification routing by creating a Routing Rule automation. With Routing Rule, you can define a set of conditions that are checked against every visitor on your website. If the conditions are met, the notification is routed to the users and/or channels you have specified.