Notifications

Make sure you're being alerted right when your visitors are ready to talk

If you're not receiving notifications from your browser when visitors are dialing or alerting, make sure that they're enabled and your system is allowing them.

Enabling Notifications in ServiceBell

You can enable notifications from the Notifications Settings page in the dashboard, by clicking "Enable Push Notifications." Your browser will ask you for permission to send you notifications. Once you allow it, you'll be sent you a confirmation notification. It should look like this:

Chromium on macOS

Chromium includes Chrome, Edge, Brave, and Opera browsers

Chromium on Windows

Chromium includes Chrome, Edge, Brave, and Opera browsers

Firefox on macOS

Firefox on Windows

If you don't get a test notification after enabling them, make sure your operating system allows notifications from your browser with the steps below:

Enabling Notifications in your Operating System

If you're still not seeing notifications after enabling them, it's likely that your system is not allowing the browser to display notifications. Select your operating system below for instructions on how to enable them:

macOS

1. Search for "Notifications" in spotlight, or open "Notifications" from "System Preferences"

2. Find your browser in the list of applications

3. Ensure that "Allow Notifications" is toggled on, and that the style is either "Banners" or "Alerts"

Windows

1. Search for "Notifications" in your start menu, or go to "Settings" and open "Notifications & actions"

2. Ensure that "Get notifications from apps and other senders" is enabled

3. Scroll down to "Get notifications from these senders" and ensure your browser has their notifications enabled.

4. Click on your browser, and confirm that "Show notification banners" is enabled.

   1. Firefox won't appear in this list, it does not use system-level notifications on Windows

Browser Compatibility

The following browsers support push notifications:

Browser	Supports Push Notifications
Chrome	✅ Yes
Firefox	✅ Yes
Safari	❌ No
Microsoft Edge	✅ Yes
Brave	⚠️ Requires configuration¹
Internet Explorer	❌ No
iOS Safari	❌ No
Android Chrome	✅ Yes
Android Firefox	✅ Yes

1. Go to brave://settings/privacy and enable "Use Google services for push messaging". Must restart browser for setting to take effect.